75db Withdrawal & KYC Guide
Read this once and you will know which document to photograph, how much the cashier will let you move in a day, and how to read the reason when a request comes back instead of landing in your wallet.
Payout board UTC+06
- Withdrawal requestCashier, any wallet ৳700
- KYC reviewOnly before the first payout 2 hrs
- First withdrawalName checked by hand 60 min
- Standard payoutEvery request after that 30 min
Before you tap withdraw, four things must already be true
A request is the last step of the process, not the first. These four checks run the moment you press send.
The cashier does not start a payout, it finishes one. Four conditions are tested in the seconds after you press send, and if any single one of them fails, the amount goes straight back to your balance while the wallet stays silent. That feels like a rejection, but it is really a pause.
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Your identity is verified
The withdrawal button works without verification, but the request will sit in the queue until one document has been checked. Approval normally lands within 2 hours of upload, so send it early rather than on the night you want the money.
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Your balance clears the ৳700 floor
That is the smallest amount any wallet will accept. If there is ৳500 sitting in the account, a further ৳200 deposit takes you over the line and the request can go through in the same session.
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Any bonus money is finished
Claimed bonuses carry a 12x wagering requirement. Put simply, ৳1,000 of bonus needs ৳12,000 of qualifying play before that slice of the balance is free to leave. Cash you deposited yourself stays withdrawable the whole time.
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The wallet name is your name
bKash, Nagad, Rocket and Upay accounts are all registered to one person. That person has to be you, spelled exactly as it appears on your National ID, not a nickname or a shortened form of the name.
Four steps from request to your bKash balance
The whole sequence takes about a minute on your side. Everything after that is queue time.
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Open the cashier
Log in, tap the balance chip at the top of the screen and choose Withdraw. The same screen lives inside the mobile app under Wallet, so use whichever you already have open.
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Pick the wallet and type the amount
Choose bKash, Nagad, Rocket, Upay or bank transfer, then enter the number and the sum. Keep it between ৳700 and whatever is left of your daily ceiling; on a Bronze account anything above ৳30,000 has to wait for the next day.
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Send it and leave it alone
Most payouts clear inside 30 minutes. Your very first one can take up to 1 hour, because the wallet name is compared to your ID by a person. Sending the same request twice only puts two entries in the queue.
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Check two places, not one
The money shows up in the wallet, and the transaction list inside your account flips to Completed. If the wallet is still empty after an hour, open the 24/7 live chat with the request time and amount ready.
How much moves, and how fast it lands
One table with every ceiling and clock you will meet at the cashier.
| Minimum withdrawal | ৳700 |
|---|---|
| Maximum per day, Bronze | ৳30,000 |
| Daily ceiling on higher tiers | ৳43,000 up to ৳190,000 |
| Standard payout time | 30 minutes |
| First withdrawal, extra check | Up to 1 hour |
| Minimum deposit | ৳200 |
| Deposit arrival | 3 minutes |
| Document review after upload | 2 hours |
| Wagering on bonus money | 12x |
The ceiling is counted per account and per day, so sending half to bKash and half to Nagad does not double it. A request that runs into the ceiling can simply be sent again the next day.
What happens during the minutes in between
Most of the wait is a check, not a transfer.
A request does not travel straight to bKash. It lands in a queue where three tests run in order: is the account verified, is any bonus money still locked, and does the wallet number belong to the account holder. Clean requests under the daily ceiling normally pass without anyone touching them.
The queue is also why your first cash-out feels slower than the rest. A reviewer places the ID photo and the wallet registration side by side, and that side-by-side look is the single step people cannot skip. Every request after it only needs the automated match.
KYC: the three documents we accept
One document is enough. A second is only asked for when the first photo cannot be read.
Verification is requested once, before the first withdrawal, and the answer usually comes back inside 2 hours. Send whichever of the three you keep closest, as long as it is current and carries a photo.
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National ID Card
Front and back, all four corners inside the frame, the number readable without zooming in. This is the document most players in Bangladesh have to hand, and the one that clears fastest.
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Passport
The photo page only. Check that the two machine-readable lines at the bottom are not cut off, since that strip is what the reviewer uses to confirm the spelling of your name.
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Driving Licence
Both sides on one upload. Laminated cards photograph far better on a dark, flat surface with the light coming from the side instead of the ceiling.
Documents are sent over an encrypted connection and land with the verification team only. They are matched against your name, your date of birth and the wallet you cash out to, then kept on file as compliance records require. They are not shown to other players and they are never used for advertising.
Shooting document photos that pass first time
A good photo is the difference between a 2-hour review and a 2-day round trip.
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1
Use daylight, skip the flash
Lay the card on a dark table near a window. Flash turns laminate into a white rectangle and wipes out the printing underneath it.
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2
Fill the frame with the card
The edges of the document should touch the edges of the photo. Cropping the table away is good; cropping the card is what gets a file sent back.
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3
Keep it flat and sharp
Tap the screen to focus, hold the phone with both hands and keep the card out of your pocket folds. A blurry or bent photo is rejected even when every detail on it is correct.
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4
Match the spelling before you upload
If the ID reads Mohammad and the profile reads Mohammed, expect a question. Correct the profile spelling first, then send the document, not the other way around.
When a payout stalls, the reason is usually one of six
Read the note under the request, find it here, fix the cause, send again.
| Reason | What you see | What to do |
|---|---|---|
| Verification open | Request sits on Pending and the wallet stays empty | Upload one document from the list above and wait out the 2-hour review |
| Bonus still locked | Only part of the balance can be entered | Check the wagering bar on the bonus page and play off what is left of the 12x |
| Name mismatch | Rejected within minutes of sending | Change the wallet to one registered in your own name, or correct the profile spelling |
| Wrong wallet number | Rejected, full amount back in the balance | Retype the number digit by digit, then confirm it against a recent deposit message |
| Daily ceiling reached | Only part of the amount is accepted | Split the cash-out across two days, or climb the VIP ladder for a higher ceiling |
| Deposit still settling | Withdrawable balance lower than the total on screen | Give the deposit its 3 minutes to post, then request again |
Cash in and cash out on the same rails
Every method below uses the same clock in both directions.
The five methods move money in at about 3 minutes and out at about 30, with the first cash-out on any account taking up to an hour while the name check runs. The ৳700 floor and the ৳30,000 ceiling apply to every method equally, so the choice is about convenience rather than speed.
- Method Min deposit Cash in Cash out Note
- bKash ৳200 3 min 30 min The wallet most players already use; the number must be registered to you.
- Nagad ৳200 3 min 30 min Works the same way as bKash; keep the account name identical across both.
- Rocket ৳200 3 min 30 min Type the number slowly, a single wrong digit is hard to pull back once sent.
- Upay ৳200 3 min 30 min Handy for small cash-outs when the other wallets are busy.
- Bank Transfer ৳200 3 min 30 min Best for larger amounts; the account name and details have to match your ID exactly.
Save the wallet once and the details stay on the profile. Editing a number after a payout has already gone out is the one thing support cannot quietly undo.
Questions that come up at the cashier
Short answers to the things players ask live chat most often.
My request still says pending after 40 minutes, is something wrong?
Not on its own. A standard payout clears around 30 minutes and a first withdrawal can take up to 1 hour, so 40 minutes is still inside the window. Look at the status in the cashier rather than at the wallet: Pending means the queue still has it, Rejected means the reason is printed under the amount.
Can I cash out before sending any documents?
No. Verification has to be approved before your first withdrawal leaves the account. You can deposit, play and win without it and the balance stays safe, but the request will be held until one of the three documents has been checked. Approval usually comes back inside 2 hours of upload.
Can the money go to my brother's bKash account?
It cannot. Every wallet on the profile has to be registered in your own name and match your National ID. Payouts to a third party get held for review, so keep every wallet in your own name even when a family member is the one typing the details in for you.
Part of my balance refuses to move, why?
That part is almost certainly bonus money. Anything claimed carries a 12x wagering requirement, so ৳1,000 of bonus needs ৳12,000 of qualifying play before it unlocks. The bonus and VIP page shows how much is left, and the bar drops as you play.
How do I get past the ৳30,000 daily ceiling?
Turnover moves you up the VIP ladder and each tier lifts the ceiling, from ৳43,000 on Silver up to ৳190,000 on Black Diamond. The same ladder adds cashback on losses and a birthday bonus. For most players, splitting one large cash-out across two days is the simpler route.
The request was rejected, is the money gone?
Never. A rejected request returns the full amount to your balance within minutes and you can resubmit as soon as the cause is fixed. Read the note beside the rejection, match it to the table above, then send again with the corrected wallet number or after verification clears.
Open the account, then let the cashier do the rest
Verification is the only part that needs you. Set the profile up correctly, upload one document and the first payout becomes a two-tap job for the rest of the account's life.