75db Privacy Policy

What we collect when you open an account

To create an account you give us a mobile number, a password and your name. Your date of birth is used to confirm you are 18 or older. Everything else is added later: the games you open, the amount you stake, the wallet you use to deposit, and the device you play from.

We also keep a copy of the messages you send to 75db support, so the next agent can see what was already discussed. Nothing you type in chat is passed outside the team handling your case.

What we never ask for

A wallet PIN, an OTP read out over chat, or a password sent by message. If someone claims to be from 75db and asks for any of these, end the conversation and report it through live chat on the site.

Why 75db needs your details

Your data does four jobs: it runs your account, it moves money in and out, it proves the account belongs to you, and it keeps the records that gambling rules require. Bonus credits, cashback and VIP tier reviews all read from the same account history.

We do not sell your details to advertisers. A 75db notification about a deposit, a withdrawal or a password change is sent because you need to know it happened, not to fill your inbox.

Payments through bKash, Nagad and your bank

Deposits and withdrawals at 75db run through bKash, Nagad, Rocket, Upay and bank transfer. When you deposit, we receive a reference number, the amount and the wallet name. We never see your wallet PIN, and no agent will ever ask for it.

A mobile wallet deposit usually credits your 75db balance within 3 minutes. The payment record sits on your account so a withdrawal can be matched back to a deposit. The minimum deposit is ৳200 and the minimum withdrawal is ৳700.

Cookies, device IDs and session logs

Cookies keep you logged in, remember your language, and show us which part of the site fails on a slow connection. You can clear or block them in your browser. Blocking the login cookie will sign you out of 75db until you accept it again.

The app sends a device identifier, the Android version and a crash report when something breaks. That log lets the team fix a fault before it reaches more players. Session logs record the time and rough location of each login so we can spot a takeover early.

Checks before your first withdrawal

Before the first payout, 75db asks for one photo document: a National ID card, a passport or a driving licence. The name on the document must match the name on the account. A reviewer checks it and usually finishes within 2 hours.

If a withdrawal is large or the account activity looks unusual, we may ask a second question before releasing funds. The standard daily withdrawal cap is ৳30,000, and the VIP ladder raises it as monthly turnover grows. The withdrawal and KYC guide lists the document types and the order of the steps.

Who else sees your information

We pass the minimum needed to payment processors to move your money, and to the studios that supply titles such as Ocean Lord or Monkey King when a round has to be verified. Those partners work under contract and cannot use your details for their own marketing.

75db hands records to a regulator or a court when the law requires it, and tells you when it is allowed to. We do not share your name or number with other players, and we do not run public leaderboards that show real names.

How long your records stay on file

Game rounds, deposits and KYC results are held while your account is open, and for the period afterwards that financial rules require. Chat transcripts are shorter lived. The table shows where each record sits and why.

Your rights over your own data

Ask 75db support for a copy of your account data and you will get it in a readable file. You can correct a misspelled name, close the account, or ask that marketing messages stop.

A deletion request is honoured for anything we are not required to keep, and the reply always explains which records have to stay and why. Requests that touch an open withdrawal are paused until the payout settles.

How the account stays locked down

Passwords are stored in hashed form, traffic between your phone and 75db runs over an encrypted connection, and a withdrawal request needs a fresh login. Card data never touches our servers because we do not accept card payments.

If you spot a login you do not recognise, change the password first and open a chat straight away so the team can freeze the account. If gambling is starting to cost more than you planned, the responsible gaming page lists limits you can set from inside your account.

Age checks and under-18 accounts

75db is for adults only. Registration asks for a date of birth and the KYC step confirms it. If an account turns out to belong to someone under 18, it is closed and any remaining balance goes back through the original payment channel.

A parent who finds a young person using the site can contact support and ask for the account to be blocked. We also block sign-ups from a device that was already used for a closed under-age account.

What happens when this policy changes

New features sometimes need a new rule, so this page is updated when that happens. A change that affects what 75db collects, or who it shares data with, is announced in your account message centre before it takes effect.

The version you are reading covers the website and the 2.5.19 app release. Older wording is kept on file and can be requested through chat.

Reaching the privacy team

There is no email address to remember. Privacy questions go through 75db live chat, open 24/7, and the agent passes your case to the team that handles data requests. Keep the chat open until you get a ticket reference.

For payouts, limits or documents, the help centre and the deposit guide usually answer faster than a written request. The rules that sit alongside this page, including bonus terms and account closure, are in our terms and conditions.

One line to remember: 75db asks for your details to run your account and to move your money, not to sell them. If any request feels wrong, stop and check it in live chat before you reply.